Warranty claims and consumer rights
Lovens Building Supplies Limited, trading as Lovens Building Supplies, supports the products it sells and will assess warranty enquiries in accordance with the circumstances of each claim.
Nothing on this page is intended to exclude or restrict any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law that cannot lawfully be excluded or restricted.
Product and manufacturer warranties
Warranty coverage and claim processes vary by product, brand, model and issue, and may also differ for new, used or factory-reconditioned products. Any manufacturer or extended warranty is additional to, and does not replace, rights you may have against Lovens under New Zealand law. Contact us so we can confirm the current terms that apply to your product.
How to make a warranty enquiry
Please contact us with:
- Your order or invoice number and proof of purchase.
- The product name, brand, model and serial number where available.
- A clear description of the issue and when it began.
- Photos or video where reasonably available.
If a product appears unsafe, stop using it where it is safe to do so. Please do not send or bring in a product until our team confirms the correct branch, service agent and next steps.
Assessment and next steps
The product may need to be inspected by Lovens, the manufacturer or an authorised service agent. The available remedy will depend on the product, the issue, the assessment and applicable law. After assessment, our team will explain the next steps and any relevant transport or inspection arrangements before proceeding.
Contact us
Email online@lovens.nz or call 0800 568 368. Please quote your order or invoice number.
For eligible change-of-mind returns, please see our Return and refund policy.